PA's good educated service staff is available to answer your technical questions. Due to the close co-operation with our customers, our engineers can solve problems often immediately by phone.
If on site support is necessary, our service staff will diagnose the problem and will prepare our field service engineer before. This is to make on-site service as much effective as possible.
By remote control software:
Every PA CNC is equipped with an ethernet interface. If you have a network on-site, you only have to integrate the CNC system to your network for world-wide-web access.
Power Automation provides a remote control software which allows our service staff to log into your CNC. This provides all the information available on the machine. They can check all the data like the PLC programm, machine parameters, or the NC-programs directly on the real system under real conditions. This is the fastest and most cost-effective way to solve problems.
If neccessary our service engineers will visit you to help you solve your problems on-site. Our engineers are trained continuously to be always up-to-date. Thereby you always can expect the best support.
Due to our service-centers world-wide our service-staff can be on site normally within 24 hours at the latest.